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Yes. They’re all certified and possess all relevant educational qualification based on their respective area of expertise. In addition, many of them are also highly experienced with relevant experience acquired in Malaysia and internationally.

CareConsult is a web-based software fully developed to allow patients to make tele appointments, perform basic triage online and virtually consult with our experienced medical/health consultants. Our quality certified family doctors, dietitians and mental health consultants will then call you to conduct tele-consultation (Default would be voice call but video supported if required – remember to tell your doctor/consultant).

Once your employer/provider purchase our “For Businesses” subscriptions under the Corporate Employee Sharing Program, your employer/provider will have a promo code which can be used by you to subscribe to packages available which can be used by you and your entire family on-demand. The terms of promo code such as % subsidy (100%/50%), auto cancellation period of each monthly subscription and duration of validity of monthly subscription are set by your employer/provider. Hence, do ask your employer/provider accordingly.

CarePartners is an unique offering for Carepool Asia users to subscribe easily to our quality partners services which include professional service, healthcare, financial wellness and many more. Theese partners are curated as their offering complement Carepool Asia and help build an exciting digital health ecosystem within Carepool Asia!

CareShop is specially developed for Carepool Asia users to purchase variety of medical devices and products for their entire family at attractive prices. Our medical devices/products are also selected to help you to access/complement tele-health at the convenience of your own home. Let's democratize tele-health together with Carepool Asia!

Yes, you can. Our Carepool platform is mobile friendly hence, you can book appointments, conduct online triage, consult with our GP doctors/dietitians, access specialist search/recommender and medical concierge from your mobile device.

It's very simple, intuitive and mobile friendly. Go to our homepage at www.carepool.asia and click on "Watch Video" in the top banner to see how CareConsult works.

Appointment confirmation will be sent to you via email. Once a health/medical consultant accepts your appointment, another appointment acceptance email will be sent to you to confirm

Our webinars are presented by our multi-disciplinary team of consultants (GP doctors, dietitians and mental health consultants). We organize that from time to time so remember to signup for FREE at www.carepool.asia to get priority access

Yes, you may. Once you logged in, you can arrange appointment by selecting the consultant of your choice. However, this is subject to the consultant availability.

Unlike insurance provider that focuses on life insurance, critical illness and on-site patient consultations, Carepool Asia offering focuses on quality multi-disciplinary primary care tele-health that allows users to have on-demand access to family doctors, dietitians, mental health consultants and wellness experts as part of holistic healthcare. Additionally, our offering aligns perfectly with employers/providers need to align with hybrid working, reduce healthcare costs and attract/retain their talents

For majority of diet and mental health issues/conditions, we're confident that Carepool Asia are able to help our patients whether they're from a family and/or a company. On medical cases, we have done extensive research and we're confident that at least 20% of typical on-site GP visits can be done remotely and safely via Carepool Asia multi-disciplinary tele-health service. Last but not least, we're also exploring an omnichannel approach to serve our customers better so stay tuned!

The reason is because CareConsult has additional features for business which may not be applicable or relevant for a family. For example, our CareConsult for business allows supplementary account creation where the account holder can request for supplementary accounts to be created which has limited access (Only can view patient and can't add) compared to the account holder.

The "Ask A Question" feature allows users to ask a question to our consultant for a fee. Note that this service is only available to those who have subscribed to our Carepool Asia packages. The availability of the doctors to answer your question is reflected in the "Ask A Question" feature.

Yes, we are able and we work with several partners regarding this if this is required. Do enquire with our GP doctors onboard to help you accordingly. Do note however there may be location restrictions as that depends on the blood lab locations that we partner with.

Business Account Admin is typically the human resource lead who handles the company employee well-being. Supplementary account is employee of the company. Business account admin is able to add/manage patients, handle payment methods and manage the business account on high level. The supplementary account can only view and use their account to conduct tele-health consultations.

Yes, this is in the pipeline. Soon, patients or caregivers of patients can conveniently consult with a nurse and request home nursing services via Carepool Asia digital health platform. Remember to sign up at https://carepool.asia/register to get started now.

Currently, we don’t provide online medical certificate as this is usually only provided during an on-site consultation. However, our solution is meant to be preventive in nature which not only help employees/users to get access to quality primary care tele-health services on-demand so that they can recover faster but also help employers maximize productivity of their workforce.

Carepool Asia provides all the required medications and supplements upon advise by our consultants. However, the charges together with the delivery are charged separately.

The monthly subscription that you used has rules that are set by your employer/provider who purchase the subscriptions. For example, your employer/provider can set the auto-cancellation period of each monthly subscription which you subscribed. Other terms that your employer/provider can set include % subsidy provided and duration of validity of the subscriptions. It’s recommended for you to ask your employer/provider on this

Malaysia package covers on-demand tele-health consultation with GP doctors, dietitian and mental health whilst international package covers only mental health and dietitian consultations. Malaysia package can only be subscribed by families and businesses based in Malaysia whilst international package can be subscribed by any family and business outside of Malaysia.

Starter package is a 1-month renewable contract whilst ultimate is a 3-month renewable contract. Both Malaysia and International packages have both starter and ultimate packages. Note that there's no cancellation/penalty fee when cancelling your subscription. You just need to pay the remaining duration of your contract. For example, if you sign-up for Malaysia ultimate package in 1st June 2021 and cancel your subscription on 1st July 2021, you just need to pay for the remaining contract until 1st Sept 2021. There will be no penalty/cancellation fee applicable.

Yes, we do. Our doctors can also prescribe chronic illness medications if required. The medication and delivery are charged separately.

Yes, our certified dietitians can prescribe supplements as well if required after the consultation. The supplements and delivery are charged separately.

Go to our homepage at www.carepool.asia and scroll down to see the list of most common acute and chronic illnesses that we cover.

We have a team of psychologists and psychiatrists. Our psychiatrists can prescribe suitable medications after the tele-health consultation. However, if you speak with our psychologist and he/she suggest a medication, we suggest a follow-up with our psychiatrist to prescribe that medication for you. The medications and delivery are charged separately.

Corporate Employee Sharing Program is designed for businesses ideally for companies with minimum 50 employees. Its purpose is to allow employers to subsidize/offer their valued employees subscription to Carepool Asia whilst outsourcing the management to Carepool Asia givng you piece of mind. Learn more about this innovative, flexible, comprehensive and win-win program (For both employers and employees) at https://www.carepool.asia/plans/corporate

Please add more users into your plan. You can do so by logging in and go to your “Subscriptions” section and add user. By adding more users, you will get higher entitlement for your usage. You are also free to use up all your entitlement by one user in the subscription.

Yes, all our plans can cover your entire family. You can add unlimited number of patients in your subscription. However, you will need to meet the consultations and questions entitlement as part of your subscription. You can also add additional consultations and questions ad-hoc into your subscription anytime as well.

The first step is to go to “For Businesses” page by clicking https://carepool.asia/plans/corporate to personalize your corporate monthly subscriptions and register your interest. Once you have submitted, our company representative will contact you shortly within 1-2 business days. Depending on the number of monthly subscriptions you purchase, the price per monthly subscription ranges between RM150/month to RM180/month. The more monthly subscriptions you purchase, the cheaper it is!

Once you purchased the monthly subscriptions from us, your monthly subscriptions quota will be maintained in our system. Hence, each of your employee/user that used the monthly subscriptions will also be tracked internally. Our system will automatically notify you via email when the remaining monthly subscriptions is 50%, 25% and 0% so that your company can top-up immediately to avoid problems by your users. The monthly subscriptions you purchased has no expiry date hence it’s flexible

That’s great to hear! You can drop an email to admin@carepool.asia and we will get back to you very soon to explore if we can work together!

Sure we look forward! You can drop an email to admin@carepool.asia or use the customer support form under “Support”. We will look into your issues and reply to you within 1-2 working days.

Definitely! Drop us a line at contact us under product support. Alternatively, go to Carepool Asia Facebook page and click BOOK NOW icon to arrange a session to speak with us. Remember to like our Facebook page too to stay tuned for the latest updates/developments.

Carepool Asia founding team consists of dynamic multi-disciplinary professionals with extensive experience (More than 150 years) in area of technology, product development, project management, commercial/strategy and medical/health. Additionally, our GP doctors, dietitians and mental health consultants are certified professionals with not only the relevant qualifications but, are highly competent in their areas of practice. Feel free to go to www.carepool.asia/about to review our qualified team and this is expected to change from time to time as we grow. Feel free to check out our "Learn" page to learn what we do as well!

Sure, we look forward to hearing from you. Drop us an email at admin@carepool.asia and we will get back to you soon! :)

Yes, we do. Drop us a message at Support section or email admin@carepool.asia. We will get back to you on the details of the program and how you can be part of it!

Sure! Go to https://carepool.asia/contact-us to drop us a line under "Partnership Interest" and let's talk!

Sure. Drop us an email at admin@carepool.asia or alternatively, drop us a message via our CONTACT US page. We would love to hear more and grow together for the long term!