FAQs

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CareAssist is a web-based software developed to recommend medical experts based on their symptoms, diseases and other preferences (Language and City). Patients then make an informed decision based on the recommendations to make appointments online and plan medical travel arrangements(Coming soon). We support heart diseases and specialists currently. Did you know heart diseases is the #1 cause of deaths globally?

CareConsult is a web-based software developed to allow patients to make tele appointments, perform basic triage online and consult with our consultants. Our quality certified GP doctors, dietitians and mental health consultants will then call you to conduct tele-consultation (Default would be voice call but video supported if required – remember to tell your doctor/consultant). Once you are a subscriber to our packages (Malaysia or Causeway), you enjoy unlimited tele-health consultations with our consultants. However, medications, supplements and delivery are charged separately.

CareConcierge is a web based software developed specifically for patients/family members of patients who need assistance in using CareAssist and/or need help in getting the best medical experts to consult for their condition. Our Concierge team will review your submission and email you the recommendations.

Yes, you can. Our Carepool platform is mobile friendly hence, you can book appointments, conduct online triage, consult with our GP doctors/dietitians, access specialist search/recommender and medical concierge from your mobile device.

It's very simple, intuitive and mobile friendly. Go to our homepage at www.carepool.asia and click on "Watch Video" in the top banner to see how CareConsult works.

Appointment confirmation will be sent to you via email. Once a health/medical consultant accepts your appointment, another appointment acceptance email will be sent to you to confirm

Our webinars are presented by our multi-disciplinary team of consultants (GP doctors, dietitians and mental health consultants). We organize that from time to time so remember to signup for FREE at www.carepool.asia to get priority access

Yes, you may. Once you logged in, you can arrange appointment by selecting the consultant of your choice. However, this is subject to the consultant availability.

Unlike insurance provider that focuses on life insurance, critical illness and on-site patient consultations, Carepool Asia offering focuses on multi-disciplinary tele-health that allows patients from families/companies to enjoy access to high quality GP doctors, dietitians and mental health consultants from anywhere. In fact, our offering supplement insurance thus provide additional value to families/business.

For majority of diet and mental health issues/conditions, we're confident that Carepool Asia are able to help our patients whether they're from a family and/or a company. On medical cases, we have done extensive research and we're confident that at least 20% of typical on-site GP visits can be done remotely and safely via Carepool Asia multi-disciplinary tele-health service. Last but not least, we're also exploring an omnichannel approach to serve our customers better so stay tuned!

Carepool Asia provides all the required medications and supplements upon advise by our consultants. However, the charges together with the delivery are charged separately.

Yes, your subscription will be renewed automatically if it's not cancelled. Upon cancellation of the package, the user is subject to payment of the remaining amount of the contract with no penalty fees. This can be done easily by the user via the system

FOREVER FREE plan is a plan for families/households to familiarize with CareAssist and CareConcierge with certain limitations. This plan does not cover CareConsult. We suggest households/families to upgrade to Ultimate Carepool package to get access to full suite of our products/services without limitations.

Yes, we do. Our doctors can also prescribe chronic illness medications if required. The medication and delivery are charged separately.

Yes, our certified dietitians can prescribe supplements as well if required after the consultation. The supplements and delivery are charged separately.

Go to our homepage at www.carepool.asia and scroll down to see the list of most common acute and chronic illnesses that we cover.

We have a team of psychologists and psychiatrists. Our psychiatrists can prescribe suitable medications after the tele-health consultation. However, if you speak with our psychologist and he/she suggest a medication, we suggest a follow-up with our psychiatrist to prescribe that medication for you. The medications and delivery are charged separately.

That’s great to hear! You can drop an email to admin@carepool.asia and we will get back to you very soon to explore if we can work together!

Sure we look forward! You can drop an email to admin@carepool.asia or use the customer support form under “Support”. We will look into your issues and reply to you within 1-2 working days.

Definitely! Drop us a line at contact us under product support. Alternatively, go to Carepool Asia Facebook page and click BOOK NOW icon to arrange a session to speak with us. Remember to like our Facebook page too to stay tuned for the latest updates/developments.

Carepool Asia founding team consists of dynamic multi-disciplinary professionals with extensive experience (More than 80 years) in area of technology, product development, project management, commercial/strategy and medical. Additionally, our GP doctors and dietitians are certified professionals with not only the relevant qualifications but, are highly competent in their areas of practice. Feel free to go to www.carepool.asia/about to review our qualified team and this is expected to change from time to time as we grow!

Sure, we look forward to hearing from you. Drop us an email at admin@carepool.asia and we will get back to you soon! :)

Yes, we do. Drop us a message at Support section or email admin@carepool.asia. We will get back to you on the details of the program and how you can be part of it!